Automatic email routing • Contact intelligence • Workflow automation • Staff-assisting office tools
DiplomaticOne automatically handles routine workflow and intelligently assists diplomatic staff, helping offices stay connected and preserve institutional knowledge — while people remain in control and existing systems stay in place. Each deployment is configured around the office's actual users, responsibilities and workflows.
DiplomaticOneHere’s what is happening at your office today.
Compare negotiating text against recorded national positions.
13. States are encouraged to continue cooperation and exchange relevant information...
14. States shall undertake legally binding commitments in accordance with...
15. The Secretariat is requested to report on implementation at the next session...
16. Participating States should establish a permanent reporting mechanism...
“legally binding commitments” may conflict with recorded position language.
View source position →Previous approved language uses “voluntary reporting mechanism”.
Compare wording →DiplomaticOne assists staff around the tools an office already uses, automatically connecting information that would otherwise remain divided between inboxes, documents, contacts, cables and individual memory.
Automatically turn incoming correspondence into organized, visible work while keeping human control over sensitive decisions.
Intelligently preserve who people are, how the office knows them and what remains pending beyond staff rotations.
Assist staff by surfacing deadlines, red lines, briefing context and issues that require attention before they become urgent.
Each application can work independently. Their value increases as they share institutional information.
Classify incoming mail, apply mission-defined routing rules, send authorized forwards and keep uncertain decisions in Human Review. The office remains in control while repetitive inbox handling becomes consistent.
Centralize people and organizations so contact knowledge, interaction history and institutional context remain useful across portfolios and staff rotations.
Create and insert ready-to-use templates directly in your email while keeping full control of the final wording. Your follow-up point is integrated into the middle of the selected draft, saving time while preserving a consistent diplomatic style.
Automate recurring workstation routines by launching the applications and browser workflows you choose, then closing them cleanly at the configured end time.
Products are labeled clearly as available, planned or in development so their current status is always visible.
Upload negotiating text, PDFs or Word files and identify wording that may conflict with recorded national positions or approved language.
Reusable diplomatic correspondence with variables, languages and fast handoff to webmail.
Track international elections, support requests, voting commitments and reciprocal arrangements.
Generate meeting packs using institutional contacts, recent interactions, pending matters and previous notes.
Preserve files, key contacts, positions, pending matters and practical knowledge when an officer leaves.
Help incoming diplomats understand their portfolio, people, deadlines and institutional history faster.
See which diplomatic relationships are active, quiet or require attention without reducing them to a crude score.
Turn correspondence and office information into visible, assignable institutional deadlines.
The central DiplomaticOne application connecting urgent items, products, contacts, deadlines and institutional intelligence in one place.
DiplomaticOne combines automation with human assistance. We customize each deployment around the office's actual users, categories, routing rules and routines — then keep the tools useful as staff, priorities and workflows change.
Deploy the selected DiplomaticOne products and prepare the local environment.
Initial deploymentAdapt users, categories, routing rules and workflows to the way the office actually works.
Office-specific setupGive staff a focused introduction so the tools become useful from the first day.
Practical onboardingHandle updates, troubleshooting, small configuration changes and routine support.
Ongoing serviceIntroduce supported capabilities over time as DiplomaticOne and the office evolve.
Continuous improvementEach package combines a one-time implementation with an ongoing managed service. The selected tools are configured to fit the way your office actually works rather than forcing a standard template.
Automatic email workflow with the essential managed support around it.
Email Router plus two additional DiplomaticOne applications selected to fit the way your office works.
The broader DiplomaticOne environment for offices that want the most automation and support.
| Capability | Essential CHF 350/mo | Professional CHF 500/mo | Complete CHF 700/mo |
|---|---|---|---|
| Email Router | ✓ | ✓ | ✓ |
| Initial office configuration | ✓ | ✓ | ✓ |
| Updates & managed support | ✓ | ✓ | ✓ |
| Additional DiplomaticOne applications | × | Choose any 2 | All currently available |
| Office-specific setup for selected tools | × | ✓ | ✓ |
| Cross-tool workflow setup where supported | × | ✓ | ✓ |
| Monthly on-site service | × | ✓ | ✓ |
| Advanced configuration | × | × | ✓ |
| Priority support | × | × | ✓ |
The implementation fee for each package is paid once and is separate from the monthly managed-service charge.
DiplomaticOne is being designed around local control, configurable workflows and human oversight. Every business engagement is covered by a confidentiality agreement (NDA). The objective is simple: useful automation without turning institutional information into a black box.
DiplomaticOne is a suite of desktop and browser-based office tools for diplomatic missions, embassies and international offices. Its available products include Email Router, Mission Contacts and PC Automation. Email Router connects only to mailboxes that an authorized user chooses to connect, then helps classify incoming correspondence, apply office-defined routing rules, surface uncertain messages for Human Review, extract calendar information and send authorized forwards.
See how DiplomaticOne can be configured around the actual workflow of a diplomatic mission or international office.
Ask a question, discuss procurement, or request a 15-minute demonstration. Tell us what your office needs and we will respond directly with an approach tailored to your workflow.
Check the frequently asked questions →Most offices can answer the main practical questions here. If your situation is different, the contact form remains the fastest way to reach us directly.
Yes. The demonstration is a short, no-commitment walkthrough designed to show how DiplomaticOne could fit your office's workflow. Requesting a demo or proposal does not create a purchase obligation.
Yes. DiplomaticOne business engagements are covered by a confidentiality agreement (NDA). DiplomaticOne does not take ownership of, receive, retain or gain routine access to the operational information that passes through the programs. The software is designed so that this information remains under the mission or office's control. If exceptional technical support ever requires access to specific information, it is only with the office's explicit authorization, for the agreed purpose and scope, and subject to the confidentiality agreement.
Yes. DiplomaticOne is not deployed as a one-size-fits-all template. We configure the selected products around the office's users, responsibilities, categories, routing rules, schedules and practical workflow needs.
No. DiplomaticOne is designed to work around the systems an office already uses. The objective is to connect repetitive work, institutional information and office processes without forcing a mission to replace its existing tools.
Email Router follows the authentication method supported by each provider. Microsoft 365 and Google Workspace can use provider authorization, while services such as Infomaniak may require a one-time device credential for external mail applications. This does not require changing the office's normal webmail password. Connection details are configured for the office during implementation.
It covers the initial deployment and office-specific setup of the selected DiplomaticOne products, including configuration and practical onboarding. It is a one-time fee and is separate from the monthly managed-service charge.
The managed service keeps the deployment useful after installation through supported maintenance, updates, troubleshooting, routine configuration changes and ongoing optimization within the agreed scope.
That is one of the reasons DiplomaticOne is offered as a managed service. Supported configuration can be adjusted as users, responsibilities and office routines evolve, while preserving continuity and institutional knowledge.
The managed service has an initial minimum service period of two months. After that, it continues month to month and may be cancelled with 30 days’ written notice. The Implementation & Configuration Fee is a separate one-time charge and, once implementation work has begun, is not refundable. The 15-minute demonstration and tailored proposal remain completely without commitment, and the proposal sets out the applicable transition and service-end arrangements before any paid work starts.
